EE is offering vulnerable and disabled customers cut-off due to coronavirus free calls, texts and data

MOBILE network EE is giving its vulnerable and disabled customers free calls, texts and data to help them stay in touch with loved ones during the coronavirus lockdown.

That means that whatever mobile package you are on, you will receive unlimited usage for the same price if you qualify.

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The offer is only open to existing EE customers who were already registered with the company as vulnerable and disabled before March 24.

But EE said it would monitor the offer's take-up and may review whether it can expand it further to customers who sign up after this time, as well as looking at other ways that it may be able to help vulnerable customers.

The company said: "We’re contacting EE customers who are already registered with us as disabled or vulnerable to offer them unlimited calls, texts and data so they can stay connected with their loved ones and essential services during this critical time without worrying about their bills.

"Registering as vulnerable or disabled with us gives customers access to priority fault repairs, free directory enquiries, British Sign Language communication, Next Generation Text Relay and more, and we’re continuing to look at other ways that we may be able to help our vulnerable customers at this difficult time."


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The change is already live and means vulnerable and disabled customers will continue to pay what they do now with no caps on their calls, texts or data allowance.

EE did not say how long the offer for free calls, texts and data would last.

Users on the HotUKDeals website praised the mobile network for its generosity.

One wrote: “Incredible – gotta give credit to EE for this, very thoughtful of them!”

Another said: “Great idea EE. Very generous.”

All mobile providers offer customers the opportunity to register as vulnerable in order to access special services designed to make communicating easier.

As yet, no other providers have offered a deal similar to EE's.

Mobile networks have felt the pressure over the last week as many people try and work from home.

Earlier this week, Three customers complained that they couldn't get through to the mobile network provider after most of its call centres were shut due to the coronavirus epidemic.

Meanwhile, millions of families are set to be given pause on energy bills to help people forced to work from home.

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