Major mobile networks including Vodafone, O2, 3 and EE suffer major outage just as millions of British workers begin working from home amid coronavirus pandemic
- The networks went down from about 9am GMT as people began logging on
- The outage comes as thousands of British workers begin working from home
- People were urged to stay home where possible amid the coronavirus pandemic
- O2 says it is aware of the issue and is currently investigating what caused it
- Coronavirus symptoms: what are they and should you see a doctor?
All major mobile networks in the UK went down on Tuesday just as millions of British workers started to logon to work from home due to the coronavirus pandemic.
There was a spike in the number of office workers staying home to work after Prime Minister Boris Johnson urged people to avoid all unnecessary travel.
The first issues were reported to Down Detector at about 9:14 GMT with concerns raised from across the country on all major networks.
This coincided with the start of the working day and seemed to affect all the networks – including Vodafone, O2, 3, Virgin, Vodafone, Tesco, GiffGaff and EE.
All the major mobile networks had issues according to reports to monitoring website Down Detector – with the spike starting at about 9am
The issue affected the whole country with cities particularly badly hit by the outage according to this map from Down Detector
‘Now is the time for everyone to stop non-essential contact with others and stop all non-essential travel,’ Boris Johnson said at a press conference on Monday.
‘We need people to start working from home where they possible can. You should avoid pubs, clubs, theatres and other such social venues.’
In a special plea to the capital, Mr Johnson said people there were at the highest risk. ‘It looks as though London is now a few weeks ahead… it’s important that Londoners now pay special attention to what we are saying about avoiding all non-essential contact.’
O2, EE, Virgin, Tesco Mobile, Vodafone, BT, GiffGaff and 3 all experiencing problems with their network.
O2 said in a statement ‘Some customers may be experiencing issues when making and receiving voice calls on our 2G, 3G and 4G networks. Our mobile data and messaging services and O2 Wifi are not affected.’
;It was a cross industry issue and our technical teams continue to investigate, working to resolve the issue as quickly as possible. We apologise for any inconvenience.’
It wasn’t just O2 though, users of EE took to Twitter to express concern that even the EE account website was down.
A Three UK spokesperson said: ‘We are aware of an issue affecting around 3% of voice calls. We apologise for any inconvenience and our team is working to fix this ASAP. The rest of the network is stable.’
Vodafone said in a statement: ‘There was a relatively short lived problem with around 9% of voice calls only on 3G not getting through. All the operators are working together on the matter.’
Users took to Twitter to complain about the outage, particularly at a time of increased home working and for people in isolation that may need to speak to doctors or other professionals.
Users expressed their concern at the mobile networks going down at such an important time in the push for self isolation
Sue Cressman said she has a long journey planned to go and help her mum and doesn’t want to leave if the network is down.
Mike Barratt said: ‘Bad time for O2 to go down when so many people are working from home today’.
Rick Grogan expressed similar concerns, he said: ‘So not only is business completely slowing down, us self employed reps now have this to deal with. Compensation O2? You’re costing us more than you know right now.’
Kelly McGreachy said: ‘Very very bad time for O2 to go down all over when people are working from home or even people that need to call doctors etc that don’t have a landline. Ridiculous couldn’t of timed it better.’
Ru Bhikha, uSwitch.com mobiles expert said consumers are more reliant than ever on their phones ‘at this challenging time’.
‘Many people working from home cannot manage without their mobile phone, and those self-isolating for health reasons will be dependent on their device for contact with the outside world, so it’s vital that any issues are sorted as quickly as possible.
‘Mobile users should be reassured, however, as providers say they are confident that mobile and broadband networks can cope with the increased traffic due to people working from home,’ Bhikha said.
‘If your voice calling is down, it is worth using one of the messenger apps such as WhatsApp, which uses an internet connection to make the call. However, Wi-Fi calling isn’t available to all customers, so check before relying on this service.’
WHAT DO WE KNOW ABOUT THE CORONAVIRUS?
What is the coronavirus?
A coronavirus is a type of virus which can cause illness in animals and people. Viruses break into cells inside their host and use them to reproduce itself and disrupt the body’s normal functions. Coronaviruses are named after the Latin word ‘corona’, which means crown, because they are encased by a spiked shell which resembles a royal crown.
The coronavirus from Wuhan is one which has never been seen before this outbreak. It has been named SARS-CoV-2 by the International Committee on Taxonomy of Viruses. The name stands for Severe Acute Respiratory Syndrome coronavirus 2.
Experts say the bug, which has killed around one in 50 patients since the outbreak began in December, is a ‘sister’ of the SARS illness which hit China in 2002, so has been named after it.
The disease that the virus causes has been named COVID-19, which stands for coronavirus disease 2019.
Dr Helena Maier, from the Pirbright Institute, said: ‘Coronaviruses are a family of viruses that infect a wide range of different species including humans, cattle, pigs, chickens, dogs, cats and wild animals.
‘Until this new coronavirus was identified, there were only six different coronaviruses known to infect humans. Four of these cause a mild common cold-type illness, but since 2002 there has been the emergence of two new coronaviruses that can infect humans and result in more severe disease (Severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS) coronaviruses).
‘Coronaviruses are known to be able to occasionally jump from one species to another and that is what happened in the case of SARS, MERS and the new coronavirus. The animal origin of the new coronavirus is not yet known.’
The first human cases were publicly reported from the Chinese city of Wuhan, where approximately 11million people live, after medics first started publicly reporting infections on December 31.
By January 8, 59 suspected cases had been reported and seven people were in critical condition. Tests were developed for the new virus and recorded cases started to surge.
The first person died that week and, by January 16, two were dead and 41 cases were confirmed. The next day, scientists predicted that 1,700 people had become infected, possibly up to 7,000.
Where does the virus come from?
According to scientists, the virus almost certainly came from bats. Coronaviruses in general tend to originate in animals – the similar SARS and MERS viruses are believed to have originated in civet cats and camels, respectively.
The first cases of COVID-19 came from people visiting or working in a live animal market in Wuhan, which has since been closed down for investigation.
Although the market is officially a seafood market, other dead and living animals were being sold there, including wolf cubs, salamanders, snakes, peacocks, porcupines and camel meat.
A study by the Wuhan Institute of Virology, published in February 2020 in the scientific journal Nature, found that the genetic make-up virus samples found in patients in China is 96 per cent identical to a coronavirus they found in bats.
However, there were not many bats at the market so scientists say it was likely there was an animal which acted as a middle-man, contracting it from a bat before then transmitting it to a human. It has not yet been confirmed what type of animal this was.
Dr Michael Skinner, a virologist at Imperial College London, was not involved with the research but said: ‘The discovery definitely places the origin of nCoV in bats in China.
‘We still do not know whether another species served as an intermediate host to amplify the virus, and possibly even to bring it to the market, nor what species that host might have been.’
So far the fatalities are quite low. Why are health experts so worried about it?
Experts say the international community is concerned about the virus because so little is known about it and it appears to be spreading quickly.
It is similar to SARS, which infected 8,000 people and killed nearly 800 in an outbreak in Asia in 2003, in that it is a type of coronavirus which infects humans’ lungs. It is less deadly than SARS, however, which killed around one in 10 people, compared to approximately one in 50 for COVID-19.
Another reason for concern is that nobody has any immunity to the virus because they’ve never encountered it before. This means it may be able to cause more damage than viruses we come across often, like the flu or common cold.
Speaking at a briefing in January, Oxford University professor, Dr Peter Horby, said: ‘Novel viruses can spread much faster through the population than viruses which circulate all the time because we have no immunity to them.
‘Most seasonal flu viruses have a case fatality rate of less than one in 1,000 people. Here we’re talking about a virus where we don’t understand fully the severity spectrum but it’s possible the case fatality rate could be as high as two per cent.’
If the death rate is truly two per cent, that means two out of every 100 patients who get it will die.
‘My feeling is it’s lower,’ Dr Horby added. ‘We’re probably missing this iceberg of milder cases. But that’s the current circumstance we’re in.
‘Two per cent case fatality rate is comparable to the Spanish Flu pandemic in 1918 so it is a significant concern globally.’
How does the virus spread?
The illness can spread between people just through coughs and sneezes, making it an extremely contagious infection. And it may also spread even before someone has symptoms.
It is believed to travel in the saliva and even through water in the eyes, therefore close contact, kissing, and sharing cutlery or utensils are all risky. It can also live on surfaces, such as plastic and steel, for up to 72 hours, meaning people can catch it by touching contaminated surfaces.
Originally, people were thought to be catching it from a live animal market in Wuhan city. But cases soon began to emerge in people who had never been there, which forced medics to realise it was spreading from person to person.
What does the virus do to you? What are the symptoms?
Once someone has caught the COVID-19 virus it may take between two and 14 days, or even longer, for them to show any symptoms – but they may still be contagious during this time.
If and when they do become ill, typical signs include a runny nose, a cough, sore throat and a fever (high temperature). The vast majority of patients will recover from these without any issues, and many will need no medical help at all.
In a small group of patients, who seem mainly to be the elderly or those with long-term illnesses, it can lead to pneumonia. Pneumonia is an infection in which the insides of the lungs swell up and fill with fluid. It makes it increasingly difficult to breathe and, if left untreated, can be fatal and suffocate people.
Figures are showing that young children do not seem to be particularly badly affected by the virus, which they say is peculiar considering their susceptibility to flu, but it is not clear why.
What have genetic tests revealed about the virus?
Scientists in China have recorded the genetic sequences of around 19 strains of the virus and released them to experts working around the world.
This allows others to study them, develop tests and potentially look into treating the illness they cause.
Examinations have revealed the coronavirus did not change much – changing is known as mutating – much during the early stages of its spread.
However, the director-general of China’s Center for Disease Control and Prevention, Gao Fu, said the virus was mutating and adapting as it spread through people.
This means efforts to study the virus and to potentially control it may be made extra difficult because the virus might look different every time scientists analyse it.
More study may be able to reveal whether the virus first infected a small number of people then change and spread from them, or whether there were various versions of the virus coming from animals which have developed separately.
How dangerous is the virus?
The virus has a death rate of around two per cent. This is a similar death rate to the Spanish Flu outbreak which, in 1918, went on to kill around 50million people.
Experts have been conflicted since the beginning of the outbreak about whether the true number of people who are infected is significantly higher than the official numbers of recorded cases. Some people are expected to have such mild symptoms that they never even realise they are ill unless they’re tested, so only the more serious cases get discovered, making the death toll seem higher than it really is.
However, an investigation into government surveillance in China said it had found no reason to believe this was true.
Dr Bruce Aylward, a World Health Organization official who went on a mission to China, said there was no evidence that figures were only showing the tip of the iceberg, and said recording appeared to be accurate, Stat News reported.
Can the virus be cured?
The COVID-19 virus cannot be cured and it is proving difficult to contain.
Antibiotics do not work against viruses, so they are out of the question. Antiviral drugs can work, but the process of understanding a virus then developing and producing drugs to treat it would take years and huge amounts of money.
No vaccine exists for the coronavirus yet and it’s not likely one will be developed in time to be of any use in this outbreak, for similar reasons to the above.
The National Institutes of Health in the US, and Baylor University in Waco, Texas, say they are working on a vaccine based on what they know about coronaviruses in general, using information from the SARS outbreak. But this may take a year or more to develop, according to Pharmaceutical Technology.
Currently, governments and health authorities are working to contain the virus and to care for patients who are sick and stop them infecting other people.
People who catch the illness are being quarantined in hospitals, where their symptoms can be treated and they will be away from the uninfected public.
And airports around the world are putting in place screening measures such as having doctors on-site, taking people’s temperatures to check for fevers and using thermal screening to spot those who might be ill (infection causes a raised temperature).
However, it can take weeks for symptoms to appear, so there is only a small likelihood that patients will be spotted up in an airport.
Is this outbreak an epidemic or a pandemic?
The outbreak was declared a pandemic on March 11. A pandemic is defined by the World Health Organization as the ‘worldwide spread of a new disease’.
Previously, the UN agency said most cases outside of Hubei had been ‘spillover’ from the epicentre, so the disease wasn’t actually spreading actively around the world.
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